|
Over the years, Allow Me has proven to be not only an effective and integral part of our customers' sales & service programs, but it is also a truly rewarding experience! Here's what our customers have to say...
"We have been using Allow Me customer appreciation for the past ten years. Why have we continued with the same program for such an extended period of time? Very simply, it works for us. We have had nothing but positive feedback from our customers. There has been a consistent 90% survey return. This allows us to deal with any potential problem areas mentioned in the customer comment section, which has contributed to CSI ratings with Chrysler above the regional average continuously since we initiated this, the 'cookie program.' The Allow Me program is run very professionally, easy to administer, and cost effective. We wish Allow Me continued success, as we truly appreciate what they have contributed to ours."
Nelson Chrysler, Grant McKen (250)352-3542
"Allow Me's handling of this program has produced for us a customer satisfaction plus. We believe that this program enables us to know if we are "doing it right" by the excellent response in questionnaire cards. We strongly recommend it as a wonderful generator of true customer satisfaction."
John O'Connor, The O'Connor Group of Motors (604)792-2754
"Recently, a satisfied customer of Courtenay Mazda was so impressed with the tin of fresh-baked cookies he received as a thank-you gift that he called the dealership in search of more! Allow Me arranged to ship him two more tins of cookies."
"Now that is an experience that will surely result in positive word-of-mouth referrals, and, of course, another happy repeat customer for Courtenay Mazda"
Doug Walker, Courtenay Mazda, (250)338-5777
"The survey card is a very useful tool to judge customer satisfaction. Especially since we no longer receive the customer surveys back from Ford."
Marion La Brie, Lake Auto Ford, (250)342-9310
"There is hardly any work involved…and we get the credit! Our customers love the sentiment."
Dave Rehill, Saturn of Kelowna (250)860-9990
"Before I decided to use Allow Me I priced out how much it would cost to send the same gift on my own. It would have cost me more and it would not have included the wonderful, homemade cookies they send with each gift. Our customers really appreciate the gifts and we really appreciate the quality."
Jayne Heys, Woodgrove Chrysler (250)390-3030
"We have been using Allow Me since 1995 and we get a very good response, and our customers really love the cookies." Warren Cairns, Millwoods Honda (780)463-7885
"Kamloops Honda has been using Allow Me for approximately six years. Great service, and our customers love the cookies! Thanks Allow Me!"
Sherry Blanchard, Kamloops Honda (250)374-2688
"The Allow Me program is great for us. It's easy because we don't have to worry about carrying out a thank-you system ourselves. It's being done for us! Also, we get a great rate of return on the survey cards!"
Glen Whiteside, Pacific Van & Camper (250)390-9006
"You can't imagine what it is like to have hundreds of customers coming up to me to thank me in return for the lovely gift they received from our company. It sure is rewarding for the salesperson too, as they get a lot of credit from the customer for the gift as well. We tracked our CSI response card from your service, and we receive a whopping 86% return rate. In my experience this is a very high response, and I am sure it has a lot to do with the gift the customer receives. Our sales staff proudly put each and every card up on the wall in their office to show potential new customers what our existing customers are saying about us."
Brad Campkin, Campkin's Camping Centre (905)686-5863
"Every time I use the services of Allow Me to say thank-you to my clients, I am assured of quality products and service that is truly exceptional. My clients have let me know how much they enjoy receiving an acknowledgement of appreciation and the fine quality of your products. I confidently recommend your company's service to everyone I know who wants to say "thank-you". It is a pleasure doing business with you and your staff."
Patricia Osuji, Investment Advisor, (425) 778-4642
"It is always a pleasure to talk to your staff. I find them very courteous and friendly, as well as professional. Your products are great and our customers love them. They certainly are a refreshing alternative to flowers, and at a reasonable price. Our clients thank us, and we thank you. "
Rick Martens, HSBC Bank Canada, (604) 795-9181
"I love the feedback I receive! My clients call, or send cards, expressing pleasant surprise at receiving thanks from a financial institution. The Allow Me program is a great way to acknowledge your important clients."
Ed Hegge, BMO Harris Private Banking (403)340-4642
"I really appreciate your service, and our clients love it. They think we actually bake the cookies! But I always give you credit. Not one client has failed to call and say how much they appreciate their gift." Pat Morhart, Bank of Montreal (403)503-7542
"I have had the pleasure of using the services of Allow Me during the past few years and have found their products and services impeccable. From the preliminary advice and set up by Jenny Herdman to the satisfaction of our clients, I have no hesitation in recommending Allow Me to other Realtors and service oriented businesses."
Joy Wilson, Remax, (604)988-8000
"I just received a tin of your wonderful cookies as a thank you gift. The presentation is SUPERB! Which explains why your company has been chosen. I appreciate the personal touch the gift expressed, right down to the date baked! BRAVO to each of you. I know this is an experience I'll be delighted to tell."
Jane Anthony, by: e-mail
"It is wonderful to have found a professional company that takes care of all my client appreciation needs so efficiently. All of my colleagues and clients have been absolutely delighted with the gifts I have purchased from Allow Me."
Vivien Sears, Remax Qualicum Beach 800-668-3622 | |
|